Want to make a return? No problem! You can do so just by following the guidelines below.
1. You are liable on a full refund (Both International & National Returns).
Refund is valid for:
– All orders within Greece
– All international orders
Your package inside should contain the returning product and your receipt. We will refund the price you paid for your item; including sale items back to your original payment method (shipping costs are excluded from the refund).
To return your products please mind the following:
– The returning product(s) must be in excellent condition with all labels and tags attached
– The packaging must be firm, for prevention of any possible transportation damage
It is possible to return or exchange one or more items within 15 days from the date of delivery of the order (unworn, never washed and still bearing all its labels). Please note, if the item arrives in poor condition, we cannot guarantee the processing of your request.
2. You can also make changes to the same or another product by contacting us:
a. E-MAIL: email@example.com
b. TEL: +30 6907652711
Return to any of our 300 drop off locations ACS. Make your changes by sending your parcel back to the company. Your package inside should contain the returning product and your receipt. Shipping for returns will not be charged if sent back to 88BUTTERFLY (BTRFLY M. IKE) with the same shipping courier where original package received (with charge to 88 butterfly (BTRFLY M. IKE). For other courier services you are responsible of paying the full cost/charge of your return and 88BUTTERFLY (BTRFLY M. IKE) has no liability upon that.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which 88BUTTERFLY (BTRFLY M. IKE) shall bear no liability.
You have the right to return your order in whole or in part within a time-limit of 15 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return. In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, 88BUTTERFLY (BTRFLY M. IKE) undertakes to deliver order again at the shipping address you have specified at the company’s own expense. In an attempt to provide the best possible customer service, 88BUTTERFLY (BTRFLY M. IKE) enables you to submit online any complaint by sending us an email at: firstname.lastname@example.org
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted.
1. RIGHT OF REPLACEMENT
The Company can provide replacement service, in case of damaged product or size change. In case consumers wish to change any product, they need to return such product to the company and contact us by e-mail. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost. Options for return: a) crediting of account b) refund of money
2. DETAILED GUIDE ON PRODUCT RETURNS
– As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
– All international customers can return any item for a refund, within 14 days of receiving their original order. If customers wish a refund for their purchased goods 88 butterfly (BTRFLY M. IKE) will refund the price paid for the items, including sale items back to the original payment method.
– All returns are made at the customer own cost as 88 butterfly (BTRFLY M. IKE) does not carry any shipping or customs office responsibility whatsoever. In case the customer does not want to receive its parcel upon arrival to the shipping country 88 butterfly (BTRFLY M. IKE) will refund you excluding the costs of transportation, handling and customs office.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Also be reminded that:
– Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
– The refund and replacement process usually takes 8-10 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.
All parcels must be sent back to the following address:
BTRFLY M. IKE
ΑΘΗΝΑ, ΑΤΤΙΚΗ 11533
Tel: 694 7841624
Tax ID: EL801498842